Shipping policy

Shipping Policy

Last Updated: May 22, 2026

Thank you for shopping with Purevella
This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment has been confirmed.

Processing times may vary during the following:

  • Holidays

  • Promotions

  • High-demand periods

  • Supplier delays

Orders are not processed on weekends or public holidays.

2. Shipping Time Estimates

Estimated delivery times depend on your location and shipping method.

South Africa

  • Standard Shipping: 7–15 business days

  • Remote areas may require additional time.

International Shipping

  • Estimated delivery: 10–30 business days

Please note that shipping times are estimates and are not guaranteed.

3. Supplier Fulfillment

Some products sold on our website are shipped directly from local or international suppliers and fulfillment partners.

As a result:

  • Products may arrive in separate packages.

  • Packaging may differ from product images shown online.

  • Delivery times may vary depending on supplier location and customs processing.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Shipping method selected

Any free shipping promotions will be clearly indicated on the website.

5. Order Tracking

Where tracking is available, customers will receive a tracking number via email once the order has been shipped.

Please allow 2–7 business days for tracking information to update after dispatch.

6. Customs, Duties & Import Taxes

For international orders:

  • Customers may be responsible for customs duties, import taxes, or additional fees imposed by their country.

  • These charges are not included in product or shipping prices.

We are not responsible for delays caused by customs clearance procedures.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • We are not responsible for lost parcels due to incorrect address information.

8. Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by third-party couriers.

We are not liable for:

  • Lost or stolen packages marked as delivered

  • Courier delays

  • Customs delays

  • Weather or force majeure events

However, we will do our best to assist customers in resolving shipping issues.

9. Damaged Packages

If your order arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Provide:

    • Photos of the damaged item

    • Photos of packaging

    • Order number

We will review the issue and provide a suitable resolution where applicable.

10. Delivery Delays

Delivery estimates are not guaranteed.

Unexpected delays may occur due to:

  • High shipping volumes

  • Customs inspections

  • Supplier delays

  • Courier disruptions

  • Severe weather conditions

We appreciate your patience and understanding.

11. Contact Information

For shipping-related questions, contact us:

Purevella
Email: info@purevella.co.za

Shipping Policy

Last Updated: May 22, 2026

Thank you for shopping with Purevella
This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.