Terms of service

Terms of Service

Last Updated: May 22, 2026

Welcome to Purevella ("we", "our", “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

We reserve the right to refuse service to anyone at any time for any reason, including but not limited to:

  • Suspected fraud

  • Abuse of policies

  • Violation of these Terms

  • Illegal activity

You agree not to use our products or services for any unlawful or unauthorised purpose.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian.

  • You are legally capable of entering into binding agreements.

  • The information you provide is accurate and complete.

3. Products & Services

We strive to display products, descriptions, images, and pricing as accurately as possible. However:

  • Product colours and appearance may vary depending on device displays.

  • Specifications may change due to supplier updates.

  • We do not guarantee that all descriptions are fully accurate, complete, or current.

Some products are fulfilled through third-party suppliers and international fulfilment partners.

4. Orders & Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities purchased

  • Cancel suspected fraudulent transactions

  • Correct pricing or listing errors

If an order is cancelled after payment, an appropriate refund will be issued where applicable.

5. Pricing & Payments

All prices are displayed in ZAR unless otherwise stated.

Prices may change without notice.

Payments are securely processed through third-party payment providers. We do not store full payment card details on our servers.

6. Shipping & Delivery

Estimated shipping times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

  • Customs processing

  • Courier disruptions

  • Supplier delays

  • Weather conditions

  • Force majeure events

Customers are responsible for providing accurate shipping information.

Additional details are available in our Shipping Policy.

7. Returns, Refunds & After-Sales

Refunds and returns are governed by our Refund & Return Policy.

Customers may be required to provide:

  • Photos/videos of issues

  • Delivery evidence

  • Packaging information

Claims involving damaged, defective, incorrect, or delayed products are reviewed individually.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Product descriptions

  • Images

  • Branding

  • Graphics

  • Website design

is the property of Purevella or used with permission.

Unauthorised copying, reproduction, or commercial use is prohibited.

9. User Conduct

You agree not to:

  • Use the website for illegal purposes

  • Upload malicious code or harmful software

  • Interfere with website security or operations

  • Commit fraud or abuse payment systems

  • Submit false claims or chargebacks

Violation of these Terms may result in termination of access or legal action.

10. Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • External transactions

  • Supplier or courier systems

Users access third-party services at their own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Purevella shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or data

  • Delivery delays

  • Supplier-related issues

  • Product misuse

  • Technical website interruptions

Our total liability shall not exceed the amount paid for the affected order.

12. Disclaimer of Warranties

Products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee:

  • Uninterrupted website availability

  • Error-free operation

  • Specific product results

  • Continuous product availability

13. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including:

  • Natural disasters

  • Customs delays

  • Epidemics or pandemics

  • Government restrictions

  • Labor strikes

  • Internet or hosting failures

  • International shipping disruptions

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of South Africa.

Any disputes arising from the use of this website shall fall under the jurisdiction of the South African courts.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon posting to this page.

Continued use of the website after changes constitutes acceptance of the updated Terms.

17. Contact Information

For questions regarding these Terms of Service, contact:

Purevella
Email: infor@purevella.ac.za
Location: South Africa